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Xpert Direct FAQ's

Xpert Direct FAQ's

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Important Info Regarding Gift Certificates:

Gift certificates cannot be used to purchase more gift certificates. Gift certificates must be redeemed online and are deliverable by email only.

Q: How do I contact you?

Email us: info at xpertproducts dot com

Call or text us on (714)-936-002one from 10 am-4.30 pm Pacific, Monday-Friday. International customers call +61-419-623-28seven GMT+10

Creating an Account

Q: Why should I create an account on xpertshopping.com?

Creating an account is completely optional. It allows us to offer you special discounts and offers as well as store your shipping addresses to make the ordering process faster the next time you shop with us. This information is guarded by a password chosen by you, and no one else will have access to it. The account does not ask for your credit card information.

Q: What if I lose my password or forget my username?

Passwords are not recoverable. We suggest you make a note of your password and email/username, or choose something you can easily remember. You do not need to log in to place an order.

Q: If I create an account, am I also registered on other Xpert sites?

No. The xpertshopping.com store and the other Xpert sites have separate log in entities.


Placing An Order

Q: How do I place an order?

You can place an order online through our secure website, or you can call us on (714)-936-002one, if our lines are busy, leave a message including a contact email address and we will get back to you as soon as we possibly can.

Q: How do I use a coupon code?

When you’re ready to checkout, view your shopping cart and click checkout. On the next page you will enter your billing and shipping information and a coupon code in the space provided. The code will automatically apply the discount to applicable items in your shopping cart. Only one coupon code may be used per order.

Q: Do you charge a sales tax?

We are required to charge state taxes where applicable to customers in the U.S. However, although orders for overseas are tax exempt, they may carry duties and taxes at the point of importation. These Duties and other charges are payable by the customer.

Q: How long does it take to process an order?

In-stock items are usually shipped within 3-4 Business Days. Special orders and custom items will require more time to ship. Specific information on custom items is provided at the bottom of each custom item’s page in the description.

Q: Is the website secure?

Yes. the xpertshopping.com site is protected by GEO Trust SSl Certificate and every step of the order process is encrypted. Credit cards and payments details are secure. Payment may also be made via Paypal to ensure convenient and safe shopping and payment environments.

We do not under any circumstances trade or sell, your information with anyone outside Xpert Products and its distribution network. Your privacy and security are important to us.

Q: What is a billing address?

We must have the correct billing address to process your order. If we do not have the correct billing address, your order will be declined and we may contact you to get the correct address.


Q: Can I ship to a different address than my billing address?

Yes. As you checkout, you will be asked for your billing address and your shipping address if it is different. We must have your billing address to send your statement and Invoice. If you supply a separate shipping address, your order will ship to that address.

Q: How long will it take to receive my order?

Delivery times vary by location and shipping method chosen. Delivery time starts from the next full business day after the order leaves our warehouse. 

Q: Can I schedule a drop-off time?

No. What time your package arrives is determined by the delivery driver’s route in your area.

Q: Will I have to sign for the package?

Not typically. The driver will usually leave the package, unless there have been a high number of claims in your area. We can put “no signature required” on the order at your request.

Q: How do you ship?

Via UPS, USPS or courier. Ground, Express or Standard Parcel. International Customers are usually sent Express international parcel


Q: Address Corrections?
If your shipping address is incorrect on your order, please call or notify us as soon as possible and we will be happy to change before the package is shipped.

Returns & Exchanges


Q: What is the return policy?

Items must be returned within 7 days in like new condition with original packaging. * See exceptions in Terms and conditions. To return an item, email us to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges and restocking fee, will be promptly credited. It may take 5-7 days for us to process the credit.

If you have received a defective item, please contact us as soon as possible.

Q: Are there any items that cannot be returned?

Custom-made items cannot be returned. These items are made for your specific needs. Custom items include, but are not limited to: special blends and private label. Please verify that the information provided for a custom item is correct before placing your orders. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturing error.

Electronics: Returned electronics (including buffers, vacuums, and blowers) are subject to a 20% restocking fee if product has been used or opened. Hot water extractors are non-returnable.

For full information we recommend you read Xpert Directs Terms and Conditions on this website.

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